Claro NET’s clients have no fixed broadband in several parts of Brazil. There are numerous complaints on social networks such as Twitter, but, according to DownDetector, the situation seems to be worse in large cities in the South and Southeast of Brazil. Still, there are reports of problems in all regions of the country.
NET Claro fault map according to reports to Downdetector (Playback/Downdetector)
The operator has not yet publicly positioned itself, but customers affected by the unavailability of fixed internet are receiving messages on the operator’s smartphone app.
The company talks about a technical problem that is expected to be resolved today at 1:00 pm, but there are still reports of total or partial unavailability of the service in various parts of Brazil.